System quality, information quality, perceived usefulness, and employee performance: A moderated-mediation analysis

Abstract

The decreased number of maintenance application users occurring over the years since the initial launch of this application in 2019 would have some impacts on report provision, inflexible data access, and unreal time or not updated reports. Maintenance application reliability has never been tested to improve employee performance. This research aimed to know directly and indirectly the influence of system quality, information quality, perceived usefulness, and IT leadership on user satisfaction and, in turn, on employee performance improvement. This research used a quantitative approach with a sample of as many as 270 employees in the technical unit of the airport managed by Angkasa Pura II. Data was gathered through a questionnaire using a Likert scale and analyzed using the aid of a statistical tool of SmartPLS version 4. It was expected that the result of this research could be used to help the management or the interested parties manage and use the maintenance application in both developing applications and improving employee performance, especially those related to the quality of the application system, since an analysis resulted that the system quality did not influence the satisfaction of users and the performance of employees who use the application. Employee performance can improve because the employees of technical functions get relevant and accurate information from maintenance applications. Employee performance can improve because the employees of the technical function consider that the maintenance application is beneficial to support their job. The level of user satisfaction with the maintenance application, in this case, the employees of the technical function, is not influenced by the system quality of the application. The recommendation was to pay more attention to several things related to the system quality application, such as speed of response and the ease of accessing the application, to increase user satisfaction and improve employee performance.