Quality and satisfaction of virtual education in students of a public university in Peru

Abstract

 The objective of this research was to evaluate the level of satisfaction and quality of virtual education perceived by students of the Faculty of Education Sciences of the National University of the Altiplano Puno. The study is framed in the positivist paradigm and uses a quantitative methodology with a non-experimental descriptive design and a correlational-comparative level of scope, employing the deductive method. The sample consisted of 620 students from the IV to X semester, and a questionnaire with a Likert scale was utilized as a data collection instrument. The results revealed that 37% of students perceive an average quality in virtual education, while 19% evaluate it as unsatisfactory. Regarding the student satisfaction variable, 41% report being satisfied, although 17% consider themselves dissatisfied. In addition, the correlational analysis showed a direct and significant relationship between the quality of virtual education and student satisfaction, with a Pearson correlation coefficient (Rho) of 0.778, indicating a high positive correlation between both variables. This study provides evidence of the importance of strengthening the quality of virtual education as a key factor to improve student satisfaction at the Professional School of Early Education of the National University of the Altiplano Puno.