Understanding firm preferences for e-government adoption: The role of trust and technology acceptance

Abstract

 This study aims to identify and understand the factors influencing firms' preferences for adopting and utilizing e-government services. It utilizes the Technology Acceptance Model (TAM) along with the concept of Trust. Data were collected through a survey involving 198 firms, and the responses were analyzed using variance-based structural equation modeling. The findings indicate that IT capability and perceived usefulness significantly affect the acceptance of e-government services. However, perceived risk and Trust were found to have no influence on a firm's decision to engage with services provided by the government system. Additionally, the study found no evidence to suggest that firm size moderates the relationship between the adoption factors and firms' intentions to utilize government services. These insights offer valuable guidance for government officials in developing targeted strategies to promote the adoption and acceptance of e-government systems among firms, potentially leading to a significant improvement in e-government service adoption among firms.