Bridging skills gaps: A learning needs analysis of non-teaching personnel in higher education

Abstract

This study examines the learning needs of non-teaching personnel at Bulacan Agricultural State College (BASC) to inform targeted training and development strategies. The purpose is to assess the demographic profiles, skill levels, and training needs of these staff members, with the goal of enhancing their performance and satisfaction. Using a descriptive research design, data were collected from 94 non-teaching personnel through a researcher-designed questionnaire and follow-up interviews. Findings reveal significant variations in skill proficiency across roles. Drivers demonstrated strong technical skills but needed improvement in administrative tasks, while clerical workers excelled in time management but required development in analytical skills. Supervisors highlighted gaps in planning and leadership, and utility workers needed more training in maintenance and administrative functions. Security guards expressed a need for enhanced emergency response and communication skills. The study concludes that targeted, role-specific training is essential to address skill gaps and improve operational efficiency. Practical implications suggest that BASC should design tailored training programs, promote continuous learning opportunities, and utilize e-learning platforms for flexible training. By aligning development initiatives with institutional goals, BASC can foster a more skilled, adaptable workforce, ensuring its capacity to meet evolving demands in higher education.